Guest account

How do I access the Online Services as a guest?

Services available as guest

The following services are available to guest users:

• Payments (landing & parking fees, fuel)

• PPR-Requests (depending the type of request and requirements set by the airport)

Login as guest

Just enter your email-address and click on the <Login as guest> button to continue. Thereafter you will be able to select an airport and create a new payment or PPR request.

Your email-address is always required as we need to keep you informed about the approval process for your request and for the airport to directly get in contact with you in case of any questions.

In order to be able to request all kinds of services, you have to register as a new user through <Create account> and login with your credentials.

Important information for guest requests

Certain services will not be available for guests. This applies in particular to requests for flights outside of the regular opening hours of an airport, which require a billing address for cost coverage. The same applies to flights that require customs clearance at airports that are not airports of entry ("Befreiung vom Zollflugplatzzwang").

Make sure to use the correct spelling of the email-address when logging in as a guest as you will not receive any status information / approvals concerning your request in case of a wrong email-address. In order to verify your email-address, you will be required to re-enter it before you can finally submit your request.

After submission of your guest request, you will receive an acknowledgement of reciept from the airport, where you requested services. This message contains a secret link that will allow you to view, modify or cancel this request through the website. Alternatively, you can create a new user account by providing the same e-mail address as used for the guest request. This will provide you access to all requests that have ever been submitted using this email-address.

Create an account later

If you decide to create a new user account later by providing an email-address that has been used for guest requests previously, all past and current requests sent under this email-address will be accessible after login. You will be able to create templates even from past (closed) requests.