# Approval process

## Feedback by the airport / approval

Depending on the requested services and the approval process at the selected airport, your request will go though different approval steps. The following example shows the approval process for a flight that requires customs and border police clearance as well as handling outside regular opening hours.

Please note: You will receive status messages via e-mail.

### Step 1: Request submitted

The request has been submitted to the airport and awaits processing. Please note that requests are generally processed only within the regular opening hours of the airport.

<figure><img src="/files/ELE9kv86rBss9mxZCrlc" alt=""><figcaption></figcaption></figure>

### Step 2: Airport OK

The part of the request that can be approved by the airport (handling outside regular opening hours) has now been approved. In the next step, customs and immigration clearance will be evaluated.

{% hint style="info" %}
**IMPORTANT:** The flight has not been fully approved at this stage.
{% endhint %}

<figure><img src="/files/YrJD3cBcdaCegwD54UcN" alt=""><figcaption></figcaption></figure>

### Step 3: Request is being processed

Other sub-parts of the request are currently being processed. Please be patient.

<figure><img src="/files/ict03RYV8OhRmoVpaJby" alt=""><figcaption></figcaption></figure>

### Step 4: Approval

Your request has now been fully approved.

<figure><img src="/files/meUV1LTEtmlHLPjswT3W" alt=""><figcaption></figcaption></figure>

## Request - Status changes

In the overview of current requests, click on the name of the airport (1st column) to display all status changes:

<figure><img src="/files/YUFaGWeJb6HH8TaEtJT9" alt=""><figcaption></figcaption></figure>


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://help.airport.software/english/ppr-requests/approval-process.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.