> For the complete documentation index, see [llms.txt](https://help.airport.software/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.airport.software/english/sign-up-guest-account/recover-your-password.md).

# Recover your password

If you have lost your password, the system offers to generate a new password for you and will send it to your e-mail address. In order to do so, please select **\<Recover Password>** in the menu on tab.

We will verify your identity through the e-mail address that is stored in the system's database and - in addition to this - either your family name / company name or a tailnumber which is registered under your account.

Please confirm your data with **\<Request new password>** and wait for the e-mail, which will contain your new password. If you do not receive this e-mail within a few minutes, please check your SPAM-folder.

In case your identity cannot not be confirmed, please contact [customer support](mailto:kundencenter@airport-software.com).

{% hint style="info" %}
A security check is required when resetting a password. [Please refer to this section for more information.](/english/how-to-use-the-website.md#security-check-at-login)

<img src="/files/T5rHAOdJPEHmNX8RZsH0" alt="" data-size="original">
{% endhint %}