# Recover your password

If you have lost your password, the system offers to generate a new password for you and will send it to your e-mail address. In order to do so, please select **\<Recover Password>** in the menu on tab.

We will verify your identity through the e-mail address that is stored in the system's database and - in addition to this - either your family name / company name or a tailnumber which is registered under your account.

Please confirm your data with **\<Request new password>** and wait for the e-mail, which will contain your new password. If you do not receive this e-mail within a few minutes, please check your SPAM-folder.

In case your identity cannot not be confirmed, please contact [customer support](mailto:kundencenter@airport-software.com).

{% hint style="info" %}
A security check is required when resetting a password. [Please refer to this section for more information.](https://help.airport.software/english/how-to-use-the-website#security-check-at-login)

<img src="https://1721266778-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FytqTI8aA7UXuR6yCkpGJ%2Fuploads%2FhQk7SaiSI1EFWmHVJGmc%2Fimage.png?alt=media&#x26;token=96c00e97-52a7-4793-bfd8-ea429dde4a0e" alt="" data-size="original">
{% endhint %}