Create user account

What information is required to create a new user account?

Sign up and verify e-mail address

In order to use the full set of functions of Online Services, you need to create a user account. This requires at least your e-mail address, name and billing address. In order to verify your e-mail address, you will receive a confirmation link via e-mail. Please open this link to complete your registration.

After login with your credentials, you can modify/complete your data via My account -> My data and settings.

Selected services can also be requested as guest (without creating an user account). Please refer to here for more information.

Individual or company account

Select Welcome -> Create account in the menu bar to set up a new account.

To create a personal account, click <Individual>. Then enter your salutation, first name and last name, your e-mail address, and the desired password. Optionally, you can also provide your phone number.

To create a company account, click <Company>. Then enter the salutation and the company name in the <Name 1> field. If the space is not sufficient, the <Name 2> and <Name 3> fields are also available. Additionally, the company email address of the contact person, the company’s billing address, and the desired password are required. Optionally, you can also provide your phone number. If you regularly fly under a flight number, you can optionally enter your ICAO airline code as well.

The provided address will be transmitted to the requested airport upon submission of a request. This address will automatically serve as the billing address for all services used at the airport.

Please review and accept the data protection regulations. Proceed with <Check data>.

If the information has been successfully verified, complete the registration with <Create new account>. You will then receive a confirmation e-mail with an activation link. Please open the link to verify your e-mail address and activate your user.