Create user account

What information is required to create a new user account?

Sign up and verify email-address

In order to use the full set of functions of Online Services, you need to create a user account. This requires at least your email-address, name and billing address. In order to verify your email-address, you will receive a confirmation link via e-mail. Please open this link to complete your registration.

After login with your credentials, you can modify/complete your data via My account -> My data and settings.

Selected services can also be requested as guest (without creating an user account). Please refer to here for more information.

Individual or company account

Select Welcome -> Create account in the menu bar to set up a new account.

To create a personal account, click <Individual>. Then enter your salutation, first name and last name, your email-address, and the desired password. Optionally, you can also provide your phone number.

To create a company account, click <Company>. Then enter the salutation and the company name in the <Name 1> field. If the space is not sufficient, the <Name 2> and <Name 3> fields are also available. Additionally, the company email-address of the contact person, the company’s billing address, and the desired password are required. Optionally, you can also provide your phone number.

If you regularly fly under a flight number, you can optionally enter your ICAO airline code as well.

A security check is required when signing up for a new account. Please refer to this section for more information.

The provided address will be transmitted to the requested airport upon submission of a request. This address will automatically serve as the billing address for all services used at the airport.

Please review and accept the data protection regulations. Proceed with <Check data>.

If the information has been successfully verified, complete the registration with <Create new account>. You will then receive a confirmation email with an activation link. Please open the link to verify your email-address and activate your user.