Manage payments

Overview of current payments, completion of payments, download invoice

This page provides an overview of all your payment transactions submitted on the current and previous day. The page auto-refreshes when payment transactions are being processed. You can also manually refresh the page by using the <Refresh> button.

Click <New payment request> to submit a new payment request to a participating airfield.

Payment states

Payment transactions go through various statuses. Further information on their meaning and the actions available at each stage can be found below.

Processing request

The payment request has been submitted to the airfield and is being processed. This usually takes approximately 1-2 minutes. Once the airfield has responded with a preview invoice and the total amount, the request will change status to "Pay now".

It is not necessary to wait – you will also receive the preview invoice with a payment link by email and can complete the process when it is convenient for you.

Available actions:

• None

Pay now

The airport has compiled the preview invoice based on the criteria defined in your payment request. Please check the preview invoice for correctness. You may then complete the payment by pressing <Pay now>. The preview invoice with payment link has also been sent to the email-address provided.

Please only complete the payment if you agree with the contents of the preview invoice.

Available actions:

• <Pay now> This button starts the payment by redirecting you to the payment provider. Please select the desired payment method and complete the payment. You will be redirected back to Online Services after completion.

• <Preview invoice> This button opens the preview invoice as PDF document in a separate window. Please check the preview invoice carefully before payment.

• <Modify> The button allows you to modify the details of this payment request. (A new request will be created and the current one will be cancelled.)

Payment received, preparing invoice

The payment has been confirmed by the payment provider. The airport will now finalize the invoice. This usually takes approximately 1-2 minutes.

It is not necessary to wait – you will also receive the invoice by email.

Available actions:

• None

Finished, download invoice

The invoice has been finalized and is ready for download. You've received the document via email as well.

Available actions:

• <View invoice> This button opens the invoice as PDF document in a separate window. You may view, download or print the invoice.

Cancellation in progress

The airport has initiated a cancellation of your invoice. The invoice amount will be credited to the original payment method used after the payment provider has confirmed the cancellation.

It is not necessary to wait – you will also receive the cancellation by email.

Available actions:

• None

Cancellation successful, preparing document

The cancellation has been confirmed by the payment provider. The airport will now finalize the cancellation document. This usually takes approximately 1-2 minutes.

It is not necessary to wait – you will also receive the cancellation by email.

All invoiced items will be unpaid again - you may send a new payment request, if necessary.

Available actions:

• None

Invoice cancelled

The cancellation has been finalized and is ready for download. You've received the document via email as well.

All invoiced items will be unpaid again - you may send a new payment request, if necessary.

Available actions:

• <View cancellation> This button opens the cancellation as PDF document in a separate window. You may view, download or print the cancellation.

Invalid request

The aircraft queried does not have any unpaid items at the selected airport or there was an issue while processing your request. The particular issue will be shown in the payment request.

Please contact the airport directly to clarify the issue or payment status.

Available actions:

• <Modify> The button allows you to modify the details of this payment request and resubmit it. (A new request will be created.)

Expired request

Payment requests in this state are either expired timingwise (no payment has been received within 12 hours) or have been cancelled because of another payment request or payment by other means.

You may send a new payment request using the <New payment request> button.

Available actions:

• None